John Wilson

WORK EXPERIENCE

Call Service Representative

Aerotek

📅 Jan 2020 - May 2020

• Research medical facilities for client’s members
• Assist client’s members in scheduling medical procedures
• Follow up on appointments for client’s members

WFM Real Time Analyst

CGI

📅 Oct 2015 - Jan 2020

• Created design for new Automatic Call Distribution(ACD) Dashboard based on business needs
• Developed & implemented multiple WFM reporting tools
• Provided contractual & ad hoc reporting to our client
• Responsible for queue monitoring & reporting
• Troubleshooting ACD & coordinating w/ vendor Dev team on issues

Call Service Representative

Atterro

📅 Oct 2014 - Oct 2015

• Assisted customers with Medicaid system
• Selected for the Broker Team based on performance
• Resolved complex issues w/ customer insurance enrollments
• Responsible for customer personal data

PROJECTS

LCarts

List Management App

• Abstracts SQL Lite through Room API
• SQL lookups retrieve data
• Repository-based architecture improves UI response time
• Solved Drag & Drop reordering

iCooked

Recipe App

• Employs GSON to read/write Java objects
• Multiple file-types are included
• Exports recipes via Android Intents
• Integrated solutions developed for LCarts

CAREER OBJECTIVE

Graduate of computer science experienced in directly working with customers and clients. My experience includes validating vendor software, researching complex problems, designing solutions both as an individual & team member, and compiling data for stakeholders. I am seeking a role where I can continue building useful tools to improve people's lives.

EDUCATION

Computer Science, B.S.

CSU Global

📅 Mar 2021 - May 2025

SKILLS

• Kotlin
• Java
• Microsoft Excel
• HTML/CSS
• OCX Ticket System
• Agile Development
• Team Leadership
• Eclipse
• Android Studio
• Jetpack Compose
• Unity Engine
• SQL
• C#
• Python
• R